24/7 Customer Support
Whenever you need help, our team is ready. We reply fast and we stay with you until your problem is solved.
Support That Never Sleeps
Software should keep your business running, not slow it down. That is why Microlayer IT Firm and our UK company, Auvixa Digital Solutions, provide round-the-clock support for every customer.
How our support works
Getting help is simple. Four steps from your message to a solved problem.
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Contact us
Send us your problem by email or phone at any time, day or night.
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Reply within 5 minutes
A member of our team responds to you within 5 minutes and confirms we are on it.
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We investigate and fix
Our team looks into the issue and works on a solution, keeping you updated.
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Confirmed solved
We check with you that everything works, and the case is closed only when you are happy.
Support for every service
Our 24/7 support covers all of the software we build and deliver.
Software Development
Help with custom software built for your business.
POS Software
Support for your point of sale system.
ERP Software
Help with your enterprise resource planning system.
CRM Software
Support for your customer relationship tools.
What we can help with
- Problems, errors or unexpected behaviour in your software.
- Questions about how to use a feature.
- Issues you notice during your free trial.
- Questions about payments, refunds or your account.
How to reach us
info@microlayeritfirm.com
Describe your problem and, if you can, attach a screenshot. We reply within 5 minutes.
+92-312-4243280
Prefer to talk? Call us and our team will help you directly.
Frequently asked questions
Is support really available 24/7?
Yes. Our support team is available 24 hours a day, 7 days a week.
How fast will I get a reply?
We reply to every customer within 5 minutes.
Do you only reply, or do you also solve the problem?
We do both. Our team works on your problem and stays in touch until it is solved.
Can I get support during the free trial?
Yes. Our support is there for you during your 3 to 7 day free trial as well, so you can try our services with confidence.
What if I am not happy with the service?
Contact us first and we will try to fix it. If you still do not like the service, you can request a complete refund within 7 to 14 days. See our Payment & Refund Policy for details.
Need help right now?
Our team is online and ready to reply within 5 minutes.
Microlayer IT Firm is registered with the Government of Pakistan. Auvixa Digital Solutions is registered in the United Kingdom.